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Frequently Asked Questions

Frequently Asked Questions

Maintenance

We have a thorough turn checklist to prepare your apartment before moving in.

Yes, we offer on-site maintenance to our residents.

You may submit a work order from your resident portal, or you can call our office.

All maintenance requests are responded to within 24 hours, except emergencies are handled as soon as the maintenance technician arrives.

No, if you permit us to enter, and all pets are secured for our entry.

Amenities

Our community offers a basketball court, paved walking trail, outside grilling areas, resident business center, and on-site storage month, among other available amenities.

Yes, off-street parking is available to our residents.

Yes, we are pet-friendly!

Yes, there is a non-refundable pet fee, pet deposit, and pet rent with a maximum of two pets per apartment.

Yes, we do. Contact our leasing office for more information.

Yes, we do. Please contact our leasing office for more information.

Admin

Appointments are preferred, but we welcome walk-ins.

You can pay online via the resident portal or in the office with a personal check.

Location

We are located near plenty of shopping, dining, major highways, schools, and businesses.

The elementary school for Malvern Lake is Rocky Run, the middle school is AG Wright and the High School is Colonial Forge.

Didn't find an answer?

Our team is always ready to answer your questions.